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faq's

Novotel Canberra FAQ's

Q: May I have more information on the hotel facilities?

  • 24 hour Reception
  • 24 hour Concierge
  • Check-in Time: 14:00 ; Check-out Time: 11:00
    • If you arrive at the hotel prior to the guaranteed check-in time, reception can store luggage until a room is available.
    • If you require guaranteed early access to your room prior to the check-in time, the hotel requires a previous night’s accommodation rate payment to secure the room.
    • he hotel’s daily room occupancy is from 14:00 – 11:00 (with the exception of Sundays where check-out is complimentary any time up till 17:00, please let reception know on check-in if a late departure is required).
    • If you require a later departure time on your check-out date, making the most of the day or due to having a late flight – Novotel Canberra offers you the opportunity to keep utilize your room at an additional cost of $20 per hour after 12:00.
  • Daily housekeeping services
  • Dead lock in all rooms
  • Indoor heated swimming pool
  • Paperless check-in and express check-out is available
  • Doctor on call
  • Extra bed / Rollaway available at an additional cost of $60.00 per night (subject to room capacity)
  • 24 hour in-room dining service
  • Fax / copy services available
  • Credit cards accepted including AMEX, MasterCard, Diners, VISA, JCB, Bankcard
  • 24 hour business centre
  • In-house movies (Additional Charges Apply)
  • Children’s policy (up to two children under 16 years of age can stay, free of charge when sharing a room with two adults, subject to the family using existing bedding. There will be an additional charge for a rollaway bed. Breakfast is included for two children up to 16 years in Novotel Hotels.
  • Laundry service
  • In-Room health massage (on request)
  • Luggage storage available
  • Free daily newspaper (on request)
  • Dedicated Non-Smoking Hotel
  • Sauna
  • Multilingual staff
  • In-Balance Fitness Centre (Air-Conditioned)

Q: How far are you to the nearest Train Station?

Novotel Canberra is only a short drive Canberra Train Station which is located in the nearby suburb of Kingston.

Q: Do you have a pool?

Yes. Novotel Canberra’s indoor pool is located on the 2nd floor and opening hours are from 06:00 – 22:00.

Our pool is 12 metres long with clear depth markings and is heated during the colder seasons for your convenience. Other facilities located on this floor include a gym with air-conditioning and a sauna.

Q: What transfers are available from the airport?

With our prime location, several options are available:

  1. Airliner Bus -
    The AirLiner bus service operates between Canberra City and Canberra Airport, Monday to Friday, every 30 minutes and on Saturday and Sunday approximately every hour.
    A one way ticket is only $9 and $15 return
    You can catch the AirLiner bus from the central terminal right outside the main doors.
    For more timetable and pricing information visit www.airliner.com.au or contact Deanes Buslines on
    T: 02 6299 3722
    E: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    (Rate subject to change)
  2. Taxi – approximately $25 from the Terminal. It can also be booked through our concierge.

Q: Do you have a car park and how much does it cost?

Yes. Undercover car parking is available for 107 vehicles (including 5 special access spots). Additional parking located nearby for overflow.
Prebooking is not required. Car parking is an additional AUD$15 per vehicle per night.

Q: What are the internet access prices?

Novotel Canberra hotel charges:
Wi-Fi Internet:
$4 per 15 minutes
$6 per 30 minutes
$11 per hour
$24.95 per 24 hours
Broadband:
$24.95 per 24 hours

Q: What is your toll free phone number?

We do not have a toll free number however please feel free to book online at www.novotelcanberra.com.au.

Q: What other room facilities do you have?

    • Air-conditioning
    • Key card operating door locks
    • Alarm clock radio
    • In-Room Mini Bar
    • Amenities: body soap, hair shampoo, hair conditioner
    • Private bathroom facilities
    • Broadband internet access (fee applies)
    • Refrigerator
    • Daily housekeeping services
    • Power adaptors available on request.
    • Combined bath /shower
    • Self closing lock
    • Hairdryer
    • Shaving outlet
    • In-room safe
    • Smoke detector
    • Iron / board
    • Sprinkler system
    • Telephone local and international calls
    • Tea/coffee making facilities

Q: Is there a kitchen / microwave in the rooms?

A microwave is available in our Executive Studio Apartments; unfortunately we do not offer kitchen facilities in other guest rooms.

Q: Do we have a minibar in the room?

In-room minibar is available in all guest rooms.

Q: Do you have apartments?

Yes, We have Executive Studio Apartments.

Q: Are there smoking floors available?

Novotel Canberra is a dedicated non-smoking hotel.

Q: Are there babysitting services available?

Babysitting services can be provided by a local company called Dial an Angel. They are Novotel Canberra’s preferred choice of company. We trust their professionalism and can recommend them to look after your little one. For further enquiries and rates, please contact Concierge at +612 6245 5000 or Dial an Angel directly on +612 6282 7733.

Exploring Canberra

Q: Where can we search for more information on Canberra's local attractions?

Our knowledgeable concierge team is located on the ground floor and will be able to provide you with information of all the local attractions Canberra has to offer.

We also recommend our guests to visit two of Canberra’s most popular visitor publication websites including www.visitcanberra.com.au and www.canberratourism.com.au

Q: Where is the nearest theatre for live performances and shows?

Canberra Theatre is conveniently located approximately a 10 minute walk from Novotel Canberra.
To check out what performances and shows are currently showing, we recommend guests to visit www.canberratheatre.com.au or for more information, please contact our Concierge team on : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Q: What activities or attractions are available for my children?

There are numerous options for children of all ages near Novotel Canberra, just to name a few including Questacon, Australian Institute of Sport and Cockington Green. For more information, please contact Concierge team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q: What are the best ways to get around town and surrounds?

Novotel Canberra’s prime location with the many forms of public transport right at the hotel’s doorstep is an ideal way to visit the sights of Canberra. The best way to get around the city will also depend on the duration of your stay in Canberra and how often you will utilize the public transport; the most common activities are conducted by day tour companies that offer trips throughout Canberra and its surrounds.

Visit www.aatkings.com.au www.aptouring.com.au and www.sydneypass.info or www.131500.com.au for specific transport information.

Q: Nearest supermarket or shopping centre?

There is a convenience store located in the Jolimont Centre beneath the hotel.
Canberra Centre is the closest major shopping centre and is located a short walk from the hotel.
The closest major supermarket is Supa Barn which is located on the Ground Floor of the Canberra Centre.
For precise directions please speak to our friendly Reception Staff on arrival.

Q: We need a car, where can we organize car rental?

There is a Europcar office a short walk from the hotel on Northbourne Avenue.
Visit www.Europcar.com.au for more information or consult the hotel’s concierge for other options.

Q: Where are the best areas for dining or recommended restaurants?

There are many areas to dine in and around Canberra, depending on what you are looking for and the kind of atmosphere you prefer. Most popular dining spots are: Civic, Kingston and Manuka.

A street full of best café and restaurants covering many different cuisines are available in these areas mentioned, ready to serve you with the best chef’s recommended meals each day. Take a walk and you will find yourself the best restaurants of the day that suits exactly what you need for the day/night.

We recommend you visit www.outincanberra.com.au .

Q: If arriving earlier than check in time, is there any place we could store our luggage? Vise versa for late departure / check out

Certainly, concierge can store guest luggage on arrival if rooms are not available. They can also store luggage after check out for the remainder of that day. Long term luggage storage is available on the condition that there is a future reservation in place.